Support : FAQ

FAQ - Frequently Asked Questions

Frequently Asked Questions repository is for you to browse through to find specific information to assist you in your endeavours. In this repository you will find a vast array of information about the Safe Address products and services.

Please choose a topic to view below:

Will I be able to access my e-mail using a cellular phone or PDA?

It depends upon your wireless providers conforming to the standards. Our wireless access is designed to support any wireless device that adheres to the Wireless Mark-up Language (WML) version 1.1. Generally, that covers the majority of the wireless browsers (e.g., Internet ready cellular phones) currently on the market. However, not all manufacturers consistently follow the WML 1.1 standards and we make no guarantees that this service will function with your particular wireless device. Our wireless service will allow you to read new mail, delete existing mail, or send a new message. It will not allow you to access sub-folders or your address book at this time.

What languages does your product support?

The current version includes translations for English, Spanish, French, Portuguese and Chinese. We plan to release other translations during the next few months. Nevertheless, if your language is not included, you can make a request to the support department to make it available.

If I buy your product, can I continue using my regular e-mail client?

Yes, as a matter of fact our product includes a POP3 server so you can continue retrieving messages from your favorite e-mail client such as Outlook, Outlook Express, ePrompter, Netscape Mail, or Eudora.

Can I evaluate the product before purchasing it?

Yes, we provide 30 days evaluation versions of our products.

You can browse there now FREE TRIAL

Is your system secure?

Our web client interface supports the optional usage of 128-bit SSL encryption. If used your the data that travels from our servers to your web client (ie. Internet Explorer) is as secure as you providing your credit card information to Ebay. You can optionally access the web interfacing by replacing the http:// with a https:// when logging in.

You can read more about SSL certificates and encryption here.

In addition to the web side security utilizing SSL certificates to encrypt your sensitive data. We ensure that all our server, firewall, mail, and file storage systems are securely configured and constantly updated for potential security breaches.

Do you keep backup copies of my mail, files, and other data?

Yes. User mailboxes, files and data are backed up nightly as part of a daily, weekly and monthly rolling archive. This is to ensure a stable and reliable system at all times, even after disaster. However we do recommend that you keep local copies of all your data, as we do not guarentee the recovery of lost data due to user interaction or catostrophic disaster behind our immediate control.

Do you have a affiliate, referral, and/or partner program?

Yes, we help you enjoy recruiting referrals. Every customer has a unique subdomain associated to their account in the form of username.safeaddress.com. You can provide this link to your friends, family, or anyone you wish. If someone signs-up for a new paid account, you receive 2 bonus months! Your bonus months will be added at the end of your billing cycle to extend your current account license term. If the account is later terminated or fails billing your credits are forfeited for that associated account. No credits are awarded for 30 day TRIAL accounts. All bonus credits will be forefeited upon a failure in your personal accounts billing.

Yes, we partner with businesses and distribution networks that will add benefit to our current and future customer bases. Please visit our resellers information page at for more details.

No, we do not offer a typical affiliate account as seen in wide use across the Internet. We prefer to keep our customers close and our partners even closer. We stride on maintaining a high quality service for all our customers and our partners customers through certified training and support of our products and services. The closest scenario to an affiliate is our Certified Reseller whom is a professional in his/her own right and has followed strict guidelines to provide our services and products to others.

What do I do if I forgot my password?

If you set a challenge phrase at the time you created your account, you can use the "Forgot your Password" utility. You must be able to remember both the challenge question and the correct answer. To use this method of resetting your password, click here.

If you do not remember your challenge question and answer or if you did not provide one, you will need to send an e-mail to support with a few pieces of identifying information:

• Your username
• Your billing address
• Your billing phone number

What does `Protect my address so it automatically expires XX minutes from now` do for me?

TMDA can automatically tag your messages with a temporary e-mail address which only works for a defined time interval (e.g. 5 days, 2 hours, etc). During this period, even those not on your white list will be able to contact you using the dated address. This also allows you to participate freely in open discussion forums such as Internet mailing lists without fear that your address will be harvested by spammers for later use against you, and without opening up your white list more than necessary. Once a dated address expires, messages sent there must go through the confirmation process. Use of strong cryptography insures that the timestamp can't be modified.

It is important to note that the e-mail address that you have configured as your default profile in Safe Address Office Suite is always used as the From: address. However, with TMDA junk mail protection enabled, recipients will not be able to reply unless they confirm themselves; are on your white list; or if you use one of the strategies described above.

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